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A pioneer in assistance

Since we’ve invented the assistance concept over 50 years ago, our solutions have known no boundaries. Beyond emergency, our solutions help and anticipate customer needs on four corners of the globe. We guarantee business continuity 24/7, even in the most stressful crisis situations. With 11.7 million interventions—and counting—we are proud to make assistance as reliable as running water, providing care for people the world over.


"I am extremely proud of what the team has achieved. Our company is stronger, simpler, smarter and faster. Our figures prove this: going from €1,300 million in revenues at the end of 2014 to close to €1,500 million in 2016." Antoine Parisi CEO, Europ Assistance

A proven track-record

  • General Key Facts & Figure

    • Total: 11.7 million interventions

    • 300 million customers

    • 2 calls handled every second

    • 7,719 air ambulance flying hours

    • Over 3,000,000 towing services

  • Financial Key Facts & Figures

    • €1,480M in consolidated revenue

    • €92M in operating results

  • Business Lines Key Facts & Figures

    • Automotive: 6.9 million interventions

    • Health: 1.5 million interventions

    • Travel: 1.1 million interventions

    • Home & Family: 1 million intervention

    • Conciergerie & Other: 1.2 million interventions

An international portfolio of complementary brands

Europ Assistance's global family of brands enable the group to provide customers with peace of mind, wherever life takes them. Each brand is characterized by its own set of strengths and reinforce the group's position as a world-class assistance provider.

The world leader in assistance and care services. A major reference in the Assistance & Travel Insurance business in Europe, South America, Asia and South Africa.

Our reference brand for the Assistance & Travel Insurance business in North America.

Our international brand for concierge services.

Our reference brand for managed care and cost containment services for the international health care payers and their members.